This Introduction outlines the steps for effectively using Call Pro Plus for managing reservations and guest inquiries.
1. Initial Setup of Call Pro Plus
- Access Call Pro Plus.
- Choose between unit level or product view in the display settings.
- Navigate to: Settings - Property Settings - Operations to change the display.
- Click **Save** to apply changes.
2. Starting the Reservation Process
- Gather information on:
- Number of travelers
- Travel dates
- Presence of children or pets.
- Select the travel period to filter available products.
3. Selecting Products
- Choose between:
- ISE recommendation flow (similar to guest view)
- Manual selection of products.
- Ensure to check for any restrictions or requirements on the selected rates.
4. Language Settings for Local Calls
- Change the display language to the local language for better communication.
- Ensure features and sales plans are displayed in the selected language.
5. Adding Reservations to the Basket
- Select a product and its pricing (e.g., daily rate).
- Add the selected room type to the basket.
- You can add multiple reservations in one booking.
6. Searching for Specific Features
- Use the search function to find specific room layouts or features.
- Clear selections if needed.
7. Applying Promo Codes
- Enter promo codes for loyalty rates or returning guests.
- Ensure the product details include conditions and cancellation policies.
8. Using Quick-Res Function
- Utilize the quick-res function for simpler bookings.
- Review offers and conditions before adding to the cart.
9. Finalizing Reservations
- Search for returning guests by name.
- Save the reservation details.
- Add company details if applicable.
10. Adding Extras and Finalizing Checkout
- Add extras for each reservation as needed.
- Confirm pricing changes if applicable.
- Proceed to checkout.
11. Payment Options
- Decide whether to skip payment or enter credit card details (if applicable).
- Send a proposal to the guest if needed.
12. Managing Proposals and Availability
- The system will block rooms upon sending a proposal.
- Monitor the countdown for proposal expiration.
13. Utilizing Call Pro Plus for Reservations
- Use Call Pro Plus for email and reservation management without additional costs.
- Define internal processes for using ISE recommendations or full display.
- Always verify guest details before finalizing reservations.
- Ensure compliance with local regulations regarding payment processing.
Tips for Efficiency
- Familiarize yourself with the quick-res function for faster bookings.
- Regularly update language settings based on guest demographics.
- Keep a list of common promo codes for quick access.